REFUNDS AND SHIPPING

   

REFUND POLICY:

Due to the nature of our products, we are unable to accept returns.  If your product arrives damaged, please contact us  and send a photo of damaged goods to tbreezes@outlook.com within 48 hours of arrival.   A member of our team will work efficiently to provide a solution for you.  We do appreciate your business and want to provide the best customer service experience possible.

 

SHIPPING POLICY:   

At this time, we are only able to ship to the contiguous United States.  We typically process regular orders within 2-4 business days and 1-3 weeks, depending on the size of a wholesale order.  We primarily utilize UPS for orders at this time.  Most orders should arrive within 2-5 business days after shipment with these carriers; however, we do not ship on any federal holidays. You will have the opportunity to select your shipping method during checkout.  Please be aware that we are not responsible for shipping delays once your product leaves our facility.  Many carriers are experiencing delays due to Covid-19.  Please plan accordingly, especially during holidays.  We greatly appreciate your patience during this time.

 

If paying by PayPal e-Check, we will hold your order until your payment clears.  This may take 3-5 business days.  To avoid this, please use regular PayPal or another form of payment (i.e. credit card, ShopPay, etc).

 

Please make sure you have the correct shipping address when ordering.  Orders cannot be changed, once processed.  If you realize you have made a mistake with the shipping address, you may use the contact form to let us know.  If the order has not been processed and/or mailed already, we may be able to change it for you.  

 

We are also not responsible for items that may be taken/stolen after delivery.  If this should occur, please contact the local carrier for further assistance or clarification.